Privacy Policy

Last updated: 20 April 2026

Platinum Boiler Installations (trading name of Platinum Heating & Plumbing Sussex Ltd) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website (www.platinumboilers.co.uk) or contact us for a quote.

1. Who We Are

We are a Gas Safe registered (No. 966527) boiler installation company based at 55 Cuckmere Road, Seaford, East Sussex, BN25 4DL. For data protection enquiries, contact us at hello@platinumboilers.co.uk or call 07711 120 788.

2. What Data We Collect

We may collect the following personal data:

  • Contact information — name, email address, phone number, and property address, provided when you request a quote, fill in a contact form, or call us
  • Property details — information about your current boiler, heating system, and property type, provided during a quote request
  • Website usage data — pages visited, time on site, and device information, collected automatically through analytics tools

3. How We Use Your Data

We use your personal data to:

  • Respond to your enquiry and provide a quote for our services
  • Arrange and carry out boiler installations and related work
  • Send you information about your warranty or service reminders (only if you are an existing customer)
  • Improve our website and understand how visitors use it

We will never sell your personal data to third parties or send you unsolicited marketing without your consent.

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

  • Consent — when you submit a contact or quote form
  • Contractual necessity — when we need your data to provide a service you have requested
  • Legitimate interest — for website analytics and improving our services

5. Third-Party Services

We use trusted third-party service providers to help us run our website and business. These include:

  • Form processing providers — to receive and process contact and quote form submissions on our behalf
  • Analytics and advertising providers — to collect anonymised website usage data and measure the effectiveness of our advertising
  • Website hosting providers — to host and deliver our website securely
  • Review platform providers — to display verified customer reviews on our site

We only share the minimum data necessary for each provider to fulfil its purpose. All providers are bound by their own privacy policies and data processing agreements.

6. Data Retention

We retain your personal data only for as long as necessary:

  • Quote enquiries — up to 12 months if you do not proceed with a booking
  • Customer records — for the duration of your warranty period plus 6 years, in line with legal and regulatory requirements
  • Analytics data — retained by Google Analytics in accordance with their data retention settings

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where we have no legal obligation to retain it)
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at hello@platinumboilers.co.uk.

8. Security

We take reasonable steps to protect your personal data, including using HTTPS encryption across our website and limiting access to personal data to authorised personnel only.

9. Changes to This Policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page will always reflect the most recent version.