Boiler FAQs — Everything You Need to Know

Our boiler installations start from £1,700 +VAT for the Silver package, which includes a new entry-level A-rated boiler, professional Gas Safe installation, removal of your old boiler, and a manufacturer warranty. Our most popular Gold package starts from £2,150 +VAT and includes a system cleanse, premium magnetic filter, and smart thermostat. All our installations begin with a quick guide price, followed by a free home survey to provide a Guaranteed Fixed Price. No hidden costs - the price we quote is the price you pay.

A straightforward like-for-like boiler swap typically takes one day - usually between 4 to 6 hours. If we need to move the boiler to a new location or make significant pipework changes, it may take 1 to 2 days. We'll confirm the expected timescale when we provide your quote.

Yes, absolutely. Every Platinum Boilers engineer is Gas Safe registered, fully qualified, and regularly assessed to ensure they meet the highest industry standards. You can verify our registration at any time through the Gas Safe Register. Your safety is our top priority.

We cover all of Sussex, including Brighton, Hove, Eastbourne, Hastings, Lewes, Worthing, Crawley, Bexhill, Peacehaven, and Seaford, as well as surrounding towns and villages. If you're unsure whether we cover your area, please give us a call - we're always happy to help.

All our boiler installations include a manufacturer warranty. The length depends on the package you choose: 5 years with our Essential package, 10 years with Premium, and 12 years with our Elite package. These manufacturer-backed warranties cover parts and labour, giving you genuine peace of mind.

Of course. Our engineers will assess your property - including the number of bedrooms, bathrooms, and your hot water usage patterns - and recommend the most suitable boiler. We'll explain the options clearly and give you all the information you need to make the right decision. There's never any pressure to buy.

We're currently finalising our finance options and plan to offer 0% APR finance in the near future. In the meantime, we accept payment by bank transfer, debit card, and credit card. Please ask about our current payment options when you request your quote.

We take care of everything. Your old boiler is safely disconnected, removed from your property, and disposed of responsibly in line with environmental regulations. This is included in all our installation packages at no extra cost.

We recommend that someone over 18 is present at the start and end of the installation, or for the full duration if you prefer. Our engineers will need access to the boiler location, the gas meter, and potentially your loft if the flue runs through it. We'll discuss all access requirements before the installation day.

Simply fill in our online estimate form, call us on 07711 120 788, or email hello@platinumboilers.co.uk. We'll give you an initial guide price, then arrange a convenient time to survey your property (this is free and no obligation) to provide you with a Guaranteed Fixed Price quote. Once you're happy, we'll schedule the installation at a time that suits you.

We install boilers from leading manufacturers including Worcester Bosch, Glow-worm, Ideal, Vaillant, and Alpha. All our boilers are A-rated for energy efficiency. We'll recommend the best brand and model for your specific requirements and budget.

Yes, we do. We're fully qualified to install, service, and repair LPG (liquefied petroleum gas) boilers, which are ideal for properties that aren't connected to the mains gas network. Many homes across rural Sussex rely on LPG, and we regularly carry out installations in these areas. We supply LPG-compatible models from leading manufacturers including Worcester Bosch, Vaillant, and Ideal, all rated A for energy efficiency. Our engineers hold the specific LPG qualifications required on top of their Gas Safe registration, so you can be confident the work is carried out safely and to the highest standard. Whether you're replacing an old LPG boiler or converting from oil, get in touch and we'll talk you through your options.

Not necessarily, but it's worth having it assessed. Most boilers are designed to last 10–15 years with annual servicing. After 15 years, efficiency drops noticeably — older models may only be 60–70% efficient compared to 90%+ for a new A-rated boiler. If yours is still working but costing more to run or needing frequent repairs, replacing it usually makes better financial sense over the medium term. We're happy to provide an honest assessment at no cost.

Switching from an old, inefficient boiler to a modern A-rated model can save a typical Sussex household up to £300–£580 per year on gas bills, depending on the age and condition of the existing boiler. Homes with older G-rated boilers (below 70% efficiency) see the biggest savings. Over the 10–15 year lifespan of a new boiler, those savings can more than cover the cost of the installation.

Yes, we can install boilers in a range of locations including kitchens, utility rooms, lofts, garages, and airing cupboards. The best location depends on your property layout, access to the gas supply, and where the flue can safely vent to the outside. Moving a boiler to a new location may involve additional pipework, but we include all costs in your fixed-price quote upfront so there are no surprises.

We keep disruption to a minimum. A standard like-for-like swap is usually completed within a single day, so you'll have heating and hot water back by the evening. We lay dust sheets to protect your floors and furnishings, and we always clean up thoroughly before we leave. If any pipework changes are needed, we'll explain exactly what to expect beforehand. You may be without heating and hot water for a few hours during the changeover, so we recommend scheduling your installation for a day that works around your routine.

Yes, we do. An annual boiler service is essential for keeping your boiler running safely and efficiently, and it's a requirement of most manufacturer warranties. During a service, our Gas Safe registered engineers carry out a thorough inspection and safety checks to ensure everything is working as it should. We'll send you a reminder when your service is due so you never have to worry about missing one. To book a service, call us on 07711 120 788 or fill in our contact form.

A magnetic filter is a device fitted to your central heating pipework that captures iron oxide sludge and debris before it reaches your boiler. Over time, this sludge builds up naturally inside radiators and pipes, and if left untreated it can reduce efficiency, cause cold spots on radiators, and eventually damage your boiler's heat exchanger. We strongly recommend fitting one with every new installation — it's included as standard in our Gold (from £2,150 +VAT) and Platinum (from £2,850 +VAT) packages. It's a small investment that helps protect your boiler and keep your energy bills down.

Yes, relocating your boiler is something we do regularly. Common reasons include freeing up kitchen cupboard space, moving the boiler closer to where hot water is needed most, or improving the flue route. Moving a boiler involves extending or rerouting gas, water, and waste pipework, so it typically adds a day to the installation time. We'll assess the best new location during your free home survey and include all associated costs in your fixed-price quote — no hidden extras.

We stand behind every installation we carry out. If you experience any issues after your boiler has been fitted, simply call us on 07711 120 788 and we'll arrange to come back and put things right as quickly as possible. All our installations are covered by the manufacturer's warranty — up to 12 years depending on your chosen package — which covers both parts and labour. We're a local, Checkatrade-reviewed business with a 9.93/10 rating, so our reputation depends on looking after our customers long after the installation is complete.

Yes, we understand that a broken boiler — especially in winter — is urgent. We do our best to prioritise emergency replacements and can often carry out a survey and installation within a few days, subject to boiler availability. If your boiler has broken down beyond repair, call us on 07711 120 788 and we'll get things moving as quickly as we can. We'll always give you an honest assessment of whether a repair might be more appropriate before recommending a full replacement.

For most homes in Sussex, a combi boiler is an excellent choice. It heats water directly from the mains on demand, so there's no need for a separate hot water cylinder or cold water tank in the loft — freeing up valuable space. Combi boilers are compact, energy efficient, and ideal for small to medium-sized properties with one or two bathrooms. For larger homes with higher hot water demand, a system boiler with a cylinder may be more suitable. We'll assess your property and usage during your free survey and recommend the best option for your needs.

During an annual boiler service, our Gas Safe registered engineer will carry out a full visual inspection of the boiler and its components, check the gas pressure and flow rate, inspect the flue and ventilation for safety, test all safety devices and controls, check for any leaks or corrosion, and clean key internal components where needed. You'll receive a written service report confirming the work carried out and any recommendations. Regular servicing helps maintain efficiency, extends the life of your boiler, and is required to keep most manufacturer warranties valid.

Warning signs of an unsafe boiler include a yellow or orange flame instead of a crisp blue one, dark staining or scorch marks around the boiler, a pilot light that frequently goes out, unusual smells when the boiler is running, and excessive condensation on windows. If you notice any of these signs, turn the boiler off, open windows for ventilation, and call a Gas Safe registered engineer immediately. Never attempt to inspect or repair a gas appliance yourself. If you suspect a gas leak, call the National Gas Emergency line on 0800 111 999 straight away.

Yes, every installation we carry out is notified to the local authority building control department through the Gas Safe Register, as required by law. Once the work is complete, you'll receive a Building Regulations Compliance Certificate (also known as a CP12 or gas safety certificate) confirming that the installation has been carried out safely and to the correct standards. This certificate is important to keep — you may need it if you sell your property or for insurance purposes. Our Gas Safe registration number is 966527, which you can verify on the official Gas Safe Register website at any time.